Hello — I’m Alberto.
Who I am
I’m a physician working in medical informatics. Reading technical documentation carefully, and refusing to state something I can’t source, is what my day job trains me to do — and it turns out that’s exactly what’s missing when your litter box starts flashing red at eleven at night.
At home there is Wolfgang, a 13-year-old Chartreux, grey and unimpressed, who has firm opinions about litter and none whatsoever about firmware. Living with a cat for that long teaches you something the spec sheets don’t: the machine isn’t the point. The routine it protects is.
I run this site on my own. There is no team, no office, and no “technical support department.” When a guide here is wrong, it’s my fault, and I’m the one who fixes it.
Why this site exists
Smart pet devices fail in ways their support pages rarely explain. You get a blinking light, a code, or a vague message in an app — and a support flow built for the average case, not yours. Meanwhile the machine your cat depends on several times a day has stopped working, and nobody is telling you whether that’s a five-minute clean or a $185 part.
So I started writing the guide I wanted to find: what the light actually means, what causes it, what to try first, and how much it should cost. Free, and in order of what’s cheapest for you — not what earns the most.
How a guide gets written
I read the manufacturer’s manual line by line, cross-check it against what owners actually report over months and years of use, and tell you where each fact came from — including when the honest answer is “nobody has documented this properly yet.” No step goes on the page unless I can point to where it comes from.
I’m also not a vet. If your cat has stopped using the box, is straining, or something about their litter worries you, that’s a call to your vet, not a hardware guide.
The full method — sources, ranking, what gets rejected — is on the how we check page.
How this is paid for
Some links to replacement parts are Amazon affiliate links: Amazon pays me a small commission, and you pay exactly the same price. That’s the whole business model — no sponsorships, no brand deals, no paid placements.
What it doesn’t buy is the content. The free fix always goes first, even when that means you buy nothing at all. Details on the disclosure page.
Tell me when I’m wrong
Found a guide that’s out of date, doesn’t match your firmware, or misses the model you own? Write to compliance@pet-infrastructure.com. Reader corrections are the single best source of improvement this site has, and every one gets read.
Something broken right now?
Start with the three questions on the home page, or search the exact words on your screen. Most people find their answer in under a minute.